Guest Booking Terms

The host who lists the property is your contracting party for the stay. The host owns or manages the property and is responsible for it, for the accuracy of the listing and for your stay. PropertyPal provides the booking software and is not a party to your rental agreement with the host.

Card payments are processed securely by Stripe. Your card details are entered on Stripe’s checkout page and are not stored by PropertyPal. Your dates are held for 30 minutes while you complete payment. The total shown at checkout includes the nightly rate and any fees and taxes the host has set. If the host cannot take card payments yet, you can send a booking request instead and you will not be charged through PropertyPal.

Cancellations and refunds follow the cancellation policy shown on the listing and at checkout, which is saved with your booking and included in your confirmation email. Later changes the host makes to their policy do not change the policy saved with your booking. Card payment is only offered on listings that show a cancellation policy. The host decides and issues refunds, and refunds the host issues through PropertyPal are returned to the card you paid with.

• Follow the host’s house rules, guest limits, and check-in and check-out times.
• Give accurate contact details so the host can send confirmations and check-in instructions.
• Treat the property with care. You may be responsible for damage you or your party cause.
• Contact the host directly about any problem with your stay.

PropertyPal is the software platform the host uses for listings, bookings, payments and messages. It does not own, manage or inspect the property. The listing assistant on a listing page uses AI and may be wrong, so confirm important details with the host. Questions about PropertyPal itself can go to [CONTACT EMAIL].